LOGIN PROBLEMS / FORGOTTEN PASSWORD

There are a number of instances where you may have difficulty logging into RoofNav. Please follow the directions below to determine the best action for resolving your issue:

  • Member name vs. e-mail address – With previous releases of RoofNav, registered users were able to specify a "member name" for their account that was used when logging in. With the current release of RoofNav you must use your e-mail address to access your account. Please be certain that you use your e-mail address, and not your old RoofNav "member name" when attempting to login.


  • Case-sensitive passwords – To increase the security of your account, RoofNav passwords are case-sensitive. Additionally, when you change your password, you will notice that you are required to more secure passwords. If you are having trouble logging in, to be certain this is not due to a case-sensitivity issue with your password. The easiest way to determin this is to follow the instructions below to have your password e-mailed to you.


  • Forgotten password - If you cannot remember your password, click the "Reset My Password" button below to have your password reset and e-mailed to you. This e-mail will be sent to the e-mail address that you use to log in to your account. If you would rather not have your password e-mailed, you may contact the RoofNav Service Desk to assist you in resetting your password. (For security purposes, we recommend that you change your password the next time you access RoofNav.) NOTE: If you do not receive an email within a few minutes, please check your email spam folder. If you still have not received an email, either an account was not found corresponding to the email address you provided, or your account may have been purged due to inactivity in the last year, as per the RoofNav Terms and Conditions of Use.

    e-Mail Address:  

  • Technical problem - If you believe you cannot log in due to a technical issue such as an application problem, Internet communications problems, etc., please e-mail roofnavsupport@fmglobal.com or contact the RoofNav Service Desk.

 

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